Job Openings For Head of Customer Care & MSP Operations With One Of A Leading German Bases MNC At Bengaluru.

 

Hiring for a leading German Based MNC 

 Position: Head of Customer Care & MSP Operations

 Location: Bangalore

 Reports to: Business Head

 Experience: 5-10 Years 

Keyskills : 

·       Experience of in managing customer service and operations

·       Track record of increasing operational efficiency and improving customer service through technology.

·       Strong data analysis skills and experience working on data driven customer success projects.

·       Experience managing a team spread across multiple location.

Key Responsibilities: 

·       Will be responsible for ensuring continuous improvement on customer experience..

·       Will be responsible to ensure that operations are optimized, streamlined and as per the agreed KPIs.

·       Work with the cross functional teams to drive continuous improvement.

·       Provide timely feedback to drive robust performance management

·       Periodically report budget utilization and investigate spending variances to drive cost consciousness across the team

 

 Interested candidates kindly drop your CV at ruksana.ahmed@technosciencejobs.com