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Sunday, August 9, 2020

Assistant Professionals Technical Support (Freshers) Job Openings In DXC Technology With 0-3 Years Of Experience At Bangalore

Looking for Assistant Professionals Technical Support with 0-3 years of experience, who are technology-oriented, forward-thinking individual at DXC Technology (CSC & HPEs), Bangalore

If you are interested, kindly send your resume on with below-mentioned details:

  1. Total Experience:
  2. Current Location:
  3. Preferred Job Location:
  4. Current CTC:
  5. Expected CTC:
  6. Notice Period:

Job Description :

  • The analyst will need to handle escalated/unresolved/complex cases.
  • This profile involves calling users to resolve these complex escalated issues via Remote Desktop Takeover.
  • Willingness to work in a 24 X 7 environment is a mandate, interested to work in voice process
  • Strong and proven technical track record in customer support areas like consumer / commercial / value / managed services product support
  • Preferably prior experience of training groups of agents or mentoring on technical issues
  • Monitor tickets bins of all agents
  • Is able to handle elevation calls with excellent communication skills
  • Owner for the quality model deliverable
  • Performs daily / weekly / monthly ticket audits
  • Assists the Team Leader in developing and implementing SLA performance improvement / enhancement plans

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