Greetings From HTC Global Services!!!
Job Role: Service Desk / IT help desk support (Voice) Exp - 1-4 Years
Location: Chennai - Vandalur
Job Description
• Receive incoming calls from Client Community and provide first level support while following policies and procedures
• Document each call verifying customer information and including all troubleshooting steps
• Escalate problems to appropriate individual/group based on established guidelines and procedures
• Troubleshoot, analyze and resolve customer concerns
• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
• Assist in special product-related issues as needed developing business and technical writing skills.
• Knowledge of Citrix and VPN
• Strong listening, verbal, and written communication skills
Willing to work in Complete night shifts.
Note : Looking for immediate joiners.
If above JD suits you Kindly draft your CV to Nivetha.rajendran@htcindia.com.
Contact Person - Nivetha Rajendran.
Reach me @ 044-67490299 l Ext : 4754
No comments:
Post a Comment