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Thursday, October 8, 2020

Service Desk / IT Help Desk Support Job Openings In HTC Global Services With 1-4 Years Of Experience At Chennai

Greetings From HTC Global Services!!!

Job Role: Service Desk /  IT help desk support (Voice) Exp - 1-4 Years
Location: Chennai - Vandalur 

Job Description

• Receive incoming calls from Client Community and provide first level support while following policies and procedures 
• Document each call verifying customer information and including all troubleshooting steps 
• Escalate problems to appropriate individual/group based on established guidelines and procedures 
• Troubleshoot, analyze and resolve customer concerns 
• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity 
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
• Assist in special product-related issues as needed developing business and technical writing skills.
• Knowledge of Citrix and VPN 
• Strong listening, verbal, and written communication skills 

Willing to work in Complete night shifts

Note : Looking for immediate joiners.

If above JD suits you Kindly draft your CV to
Contact Person - Nivetha Rajendran.
Reach me @ 044-67490299 l Ext : 4754

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