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Monday, August 1, 2022

Technical Support Engineer Fresher Jobs In Bangalore Odyssey Technologies Ltd

Technical Support Engineer Fresher Jobs In Bangalore

Location : Bangalore

Job description - Technical Support Engineer

  • Managing multiple client accounts for technical support
  • Deploying Odyssey’s products for clients;
  • Monitoring and maintaining Odyssey’s products;
  • Installing and configuring operating systems and applications;
  • Providing Technical support with issue resolution via Phone/Chat/Email electronic medium;
  • Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system, network and product configuration problems and diagnosing and solving faults;
  • Providing support, including procedural documentation and relevant reports;
  • Responding within agreed time limits to call-outs;
  • Prioritizing and managing many open cases at one time;
  • Establishing a good working relationship with clients and teams;
  • Testing and evaluating products;
  • May require to work onsite in Customer location
Technical Knowledge

  • OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage.
  • Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts
  • Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.
  • Working experience in setting up web servers, email servers
  • Experience in network protocols and packet analysis
  • Familiarity in database/system administration will be an advantage
  • CISA/CISSP certifications will have a weightage
  • Working experience in SSL, PKI, security protocols/products will be an added advantage
  • Additional skills
  • Able to work independently and efficiently to meet deadlines.
  • Self-motivated, Detail-oriented and organized.
  • Experience with Hardware and Software issues.
  • Proficient in Internet related applications such as Web Browsers & E-Mail clients
  • Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills
  • Flexibility to travel, relocate, adapt to locations/languages


BE / B Tech in Computer Science / Electronics/ IT; MCA

Eligible candidates may share CV to

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